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Sierra Biosystems Support Center
Troubleshooting
Troubleshooting
Submit a ticket or look at solutions to common issues, error codes, or maintenance tips
🎫 Submit a Support Ticket
Software & Communication Issues
How to Help Us Identify Software or Computer Issues
Troubleshooting NexusDB Server Issues
Troubleshooting Server Connection Errors
Chemistry and Protocol-Related Issues
Optimizing Protocols in K&A or Shasta Software
Troubleshooting Poor Yields, Impurities and Methods
K&A - Preventative Maintenance & Quick Fixes
K&A - Maintenance Schedule
K&A - How to Perform a Flow Test
K&A - Replacing or Adding a Bottle Cap
K&A - Understanding Trityl Monitors
K&A - How To Change a Membrane
K&A - Monthly Compressor Maintenance Procedure
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Shasta - Preventative Maintenance & Quick Fixes
Shasta - Replacing an Amidite Line
Shasta - Monthly Maintenance Procedure
Shasta - Hardware Issues
Synthesis Slowing Down Over Time – Possible Y‑Axis Cable Connection Issue
