Troubleshooting NexusDB Server Issues

If the Server does not appear

1. Click the green + icon to add a new record.
   
2. Enter 127.0.0.1 for the Server Name
3. Enter 127.0.0.1 for the IP Address
4. The Hostname should be left blank
5. Choose LAN / WAN for the Location
   
6. Click the Connect to Selected Server
   
7. Verify Connectivity
   

If the software can’t connect to the server:

1. Press Win + R, type services.msc, and press Enter

   

2. Locate NexusDB Server V3

   

3. If not running, right-click > Start

   
   
4. Attempt to run Shasta Software again
   
   

Still not working?

1. Stop the NexusDB service by following the steps above

2. Navigate to C:\ProgramData (you may need to show hidden files)

3. Delete the NexusDB3 folder

   

4. Restart the NexusDB Server and try again