---
title: Product Documentation & Policies | Sierra Biosystems Support Center
description: Official manuals, specifications, warranty information, and service contracts for Sierra Biosystems instruments.
---

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1. [Sierra Biosystems Support Center](https://support.sierrabio.com/)
2. [Product Documentation & Policies](https://support.sierrabio.com/product-documentation-policies)

# Product Documentation & Policies

 Official manuals, specifications, warranty information, and service contracts for Sierra Biosystems instruments.

- [How to Locate the Serial Number on Your Instrument](https://support.sierrabio.com/how-to-locate-the-serial-number-on-your-instrument)

## Technical Documentation

- [Shasta - Technical Documents](https://support.sierrabio.com/shasta-technical-documents)
- [K&A - Technical Documents](https://support.sierrabio.com/ka-technical-documents)

## Specifications

- [Shasta Instrument Specifications](https://support.sierrabio.com/shasta-instrument-specifications)
- [K&A Instrument Specifications](https://support.sierrabio.com/ka-instrument-specifications)

## Warranty & Service

- [Sierra Service Contracts: Standard and Premium](https://support.sierrabio.com/sierra-service-contracts)
- [Sierra Limited Warranty](https://support.sierrabio.com/sierra-limited-warranty)

- [Pre-Installation & Installation](https://support.sierrabio.com/pre-installation-installation#main-content)

    - [Pre-Installation Requirements](https://support.sierrabio.com/pre-installation-installation#pre-installation-requirements)
    - [Site & Lab Preparation](https://support.sierrabio.com/pre-installation-installation#site-lab-preparation)
    - [Installation & Initial Setup](https://support.sierrabio.com/pre-installation-installation#installation-initial-setup)
- [Troubleshooting & Errors](https://support.sierrabio.com/troubleshooting-errors#main-content)

    - [Software Errors & Communication Issues](https://support.sierrabio.com/troubleshooting-errors#software-errors-communication-issues)
    - [Chemistry and Protocol-Related Issues](https://support.sierrabio.com/troubleshooting-errors#chemistry-and-protocol-related-issues)
    - [K&A - Preventative Maintenance & Quick Fixes](https://support.sierrabio.com/troubleshooting-errors#ka-preventative-maintenance-quick-fixes)
    - [Shasta - Preventative Maintenance & Quick Fixes](https://support.sierrabio.com/troubleshooting-errors#shasta-preventative-maintenance-quick-fixes)
    - [Shasta - Hardware Issues](https://support.sierrabio.com/troubleshooting-errors#shasta-hardware-issues)
- [Training Videos and Guides](https://support.sierrabio.com/training-videos-and-guides#main-content)

    - [Shasta Software](https://support.sierrabio.com/training-videos-and-guides#shasta-software)
    - [K&A Next Gen Software](https://support.sierrabio.com/training-videos-and-guides#ka-next-gen-software)
    - [K&A Legacy Software](https://support.sierrabio.com/training-videos-and-guides#ka-legacy-software)
    - [K&A - Troubleshooting Videos](https://support.sierrabio.com/training-videos-and-guides#ka-troubleshooting-videos)
    - [Shasta - Troubleshooting Videos](https://support.sierrabio.com/training-videos-and-guides#shasta-troubleshooting-videos)
- [Software Updates & Release Notes](https://support.sierrabio.com/software-updates-release-notes#main-content)

    - [Release Notes](https://support.sierrabio.com/software-updates-release-notes#release-notes)
    - [Downloads](https://support.sierrabio.com/software-updates-release-notes#downloads)
    - [Update Instructions](https://support.sierrabio.com/software-updates-release-notes#update-instructions)
- [Product Documentation & Policies](https://support.sierrabio.com/product-documentation-policies#main-content)

    - [Technical Documentation](https://support.sierrabio.com/product-documentation-policies#technical-documentation)
    - [Specifications](https://support.sierrabio.com/product-documentation-policies#specifications)
    - [Warranty & Service](https://support.sierrabio.com/product-documentation-policies#warranty-service)
- [Oligonucleotide Chemistry & Methods](https://support.sierrabio.com/oligonucleotide-chemistry-methods#main-content)

    - [Synthesis & Strategy](https://support.sierrabio.com/oligonucleotide-chemistry-methods#synthesis-strategy)
    - [Post-Synthesis Processing](https://support.sierrabio.com/oligonucleotide-chemistry-methods#post-synthesis-processing)
    - [Quantitation & QC](https://support.sierrabio.com/oligonucleotide-chemistry-methods#quantitation-qc)
    - [Special Topics](https://support.sierrabio.com/oligonucleotide-chemistry-methods#special-topics)
- [Support & Contact](https://support.sierrabio.com/support-contact)
- [Uncategorized](https://support.sierrabio.com/uncategorized)

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