--- title: How to Get Access to Software Downloads description: How to get access to Additional Downloads --- [Skip to content](https://support.sierrabio.com/how-to-get-access-to-software-downloads#main-content) English Show submenu for translations ![](https://support.sierrabio.com/hs-fs/hubfs/JPG%20file%20-02.jpg?width=2000&height=1125&name=JPG%20file%20-02.jpg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:support@sierrabio.com) [Contact us](mailto:support@sierrabio.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Sierra Biosystems Support Center](https://support.sierrabio.com/?hsLang=en) 2. [Software Updates & Release Notes](https://support.sierrabio.com/software-updates-release-notes?hsLang=en) 3. [Downloads](https://support.sierrabio.com/software-updates-release-notes?hsLang=en#downloads) February 10, 2026 # How to Get Access to Software Downloads ## Software downloads in the Sierra Biosystems Support Center are restricted and require approval before they are visible. Access must be requested and granted before downloads will appear in your account. ### **Step 1: Request Access** To request access to software downloads, email **support@sierrabio.com** and include: - Your full name - Company name - Reason for access (current customer, evaluating a system, or participating in a demo) Software download access is available to: - Current Sierra Biosystems customers - Prospective customers actively evaluating a system - Users participating in an active demo --- ### **Step 2: Access Review and Approval** Once your request is reviewed and approved, your account will be enabled for software downloads. > **Note:** Access is not immediate. You will not see the Downloads section until approval is complete. --- ### **Step 3: Create Your Login** After approval, you will receive an email invitation to create a login and set your password. ![](https://support.sierrabio.com/hs-fs/hubfs/undefined.jpeg?width=415&height=748&name=undefined.jpeg) Follow the instructions in that email to activate your account. --- ### **Step 4: View and Download Software** After logging in successfully: 1. Sign in, if not done automatically![](https://support.sierrabio.com/hs-fs/hubfs/image-png-Feb-10-2026-02-38-07-2802-PM.png?width=512&height=234&name=image-png-Feb-10-2026-02-38-07-2802-PM.png) 2. Return to the **Support Center-\>Software Updates & Release Notes** 3. The **Downloads** section will automatically appear in the navigation 4. You can now view additional all software available to your account   ![](https://support.sierrabio.com/hs-fs/hubfs/image-png-Feb-10-2026-02-51-40-8373-PM.png?width=463&height=207&name=image-png-Feb-10-2026-02-51-40-8373-PM.png) 5. If you do not see any additional items in the Downloads section, your access has not yet been enabled. --- ### **Common Questions** #### **I created a login but don’t see the Downloads section** This means your account has not been approved for download access yet. Please contact **support@sierrabio.com** and our team will verify your access. #### **I didn’t receive the login email** Check your spam or junk folder first. If you still don’t see it, email support@sierrabio.com and we’ll resend the invitation. #### **Can anyone create an account and download software?** No. Only approved users will see and be able to access software downloads. #### **What Happens If I forget my password?** At the Sign in Screen you will see a Forgot Password link.  Fill in the necessary information and you will receive an email to reset your password.  Email Support@Sierrabio.com if you are still having issues.  .![](https://support.sierrabio.com/hs-fs/hubfs/image-png-Feb-10-2026-03-32-34-7170-PM.png?width=497&height=325&name=image-png-Feb-10-2026-03-32-34-7170-PM.png) ![](https://support.sierrabio.com/hs-fs/hubfs/image-png-Feb-10-2026-02-49-43-1295-PM.png?width=472&height=389&name=image-png-Feb-10-2026-02-49-43-1295-PM.png) - [Pre-Installation & Installation](https://support.sierrabio.com/pre-installation-installation?hsLang=en#main-content) - [Pre-Installation Requirements](https://support.sierrabio.com/pre-installation-installation?hsLang=en#pre-installation-requirements) - [Site & Lab Preparation](https://support.sierrabio.com/pre-installation-installation?hsLang=en#site-lab-preparation) - [Installation & Initial Setup](https://support.sierrabio.com/pre-installation-installation?hsLang=en#installation-initial-setup) - [Troubleshooting & Errors](https://support.sierrabio.com/troubleshooting-errors?hsLang=en#main-content) - [Software Errors & Communication Issues](https://support.sierrabio.com/troubleshooting-errors?hsLang=en#software-errors-communication-issues) - [Chemistry and Protocol-Related Issues](https://support.sierrabio.com/troubleshooting-errors?hsLang=en#chemistry-and-protocol-related-issues) - [K&A - Preventative Maintenance & Quick Fixes](https://support.sierrabio.com/troubleshooting-errors?hsLang=en#ka-preventative-maintenance-quick-fixes) - [Shasta - Preventative Maintenance & Quick Fixes](https://support.sierrabio.com/troubleshooting-errors?hsLang=en#shasta-preventative-maintenance-quick-fixes) - [Shasta - Hardware Issues](https://support.sierrabio.com/troubleshooting-errors?hsLang=en#shasta-hardware-issues) - [Training Videos and Guides](https://support.sierrabio.com/training-videos-and-guides?hsLang=en#main-content) - [Shasta Software](https://support.sierrabio.com/training-videos-and-guides?hsLang=en#shasta-software) - [K&A Next Gen Software](https://support.sierrabio.com/training-videos-and-guides?hsLang=en#ka-next-gen-software) - [K&A Legacy Software](https://support.sierrabio.com/training-videos-and-guides?hsLang=en#ka-legacy-software) - [K&A - Troubleshooting Videos](https://support.sierrabio.com/training-videos-and-guides?hsLang=en#ka-troubleshooting-videos) - [Shasta - Troubleshooting Videos](https://support.sierrabio.com/training-videos-and-guides?hsLang=en#shasta-troubleshooting-videos) - [Software Updates & Release Notes](https://support.sierrabio.com/software-updates-release-notes?hsLang=en#main-content) - [Release Notes](https://support.sierrabio.com/software-updates-release-notes?hsLang=en#release-notes) - [Downloads](https://support.sierrabio.com/software-updates-release-notes?hsLang=en#downloads) - [Update Instructions](https://support.sierrabio.com/software-updates-release-notes?hsLang=en#update-instructions) - [Product Documentation & Policies](https://support.sierrabio.com/product-documentation-policies?hsLang=en#main-content) - [Technical Documentation](https://support.sierrabio.com/product-documentation-policies?hsLang=en#technical-documentation) - [Specifications](https://support.sierrabio.com/product-documentation-policies?hsLang=en#specifications) - [Warranty & Service](https://support.sierrabio.com/product-documentation-policies?hsLang=en#warranty-service) - [Oligonucleotide Chemistry & Methods](https://support.sierrabio.com/oligonucleotide-chemistry-methods?hsLang=en#main-content) - [Synthesis & Strategy](https://support.sierrabio.com/oligonucleotide-chemistry-methods?hsLang=en#synthesis-strategy) - [Post-Synthesis Processing](https://support.sierrabio.com/oligonucleotide-chemistry-methods?hsLang=en#post-synthesis-processing) - [Quantitation & QC](https://support.sierrabio.com/oligonucleotide-chemistry-methods?hsLang=en#quantitation-qc) - [Special Topics](https://support.sierrabio.com/oligonucleotide-chemistry-methods?hsLang=en#special-topics) - [Support & Contact](https://support.sierrabio.com/support-contact?hsLang=en) - [Uncategorized](https://support.sierrabio.com/uncategorized?hsLang=en) [![](https://support.sierrabio.com/hs-fs/hubfs/JPG%20file%20-02.jpg?width=2000&height=1125&name=JPG%20file%20-02.jpg)](http://sierrabio.com) [mailto:Support@sierrabio.com](mailto:Support@sierrabio.com) Copyright © 2025, Sierra BioSystems